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Effective January 1, 2018, any Hatchlift Products not purchased from Hatchlift or one of our authorized Retail outlets are not covered under the Warranty or the Exchange Policies.
Just wanted to let you know that the kit arrived and has been installed. What an improvement! The space under our very heavy Queen bed might as well have been on the moon for all of the use we were able to get out of it but now it is as easy to access as our wardrobe and linen closet! This is our third order of equipment from Hatchlift for two different 5th wheel rigs and your products and excellent sizing and installation instructions have made our adventures in both rigs significantly more enjoyable!
Marc and Laurel Grimm
Ques. Can I install the kit when the temperature is below 50 degrees?
Ans. Yes, Preheat the plate attachment area of the door with a hair dryer, etc., before installing the mounting plate. After installing the plate, keep the baggage compartment at 50 degrees or warmer for a minimum of 48 hours before putting the Hatchlift in service.
Ques. What is the best angle to install the door at - non slide out?
Ans. We recommend setting the initial door height from 140 to 160 degrees. After installation, you can always lower the door position by adjusting the ball stud's location on the curve bracket.
Ques. I installed the mounting plate too high / low on the door?
Ans. You will need to add another mounting plate if the curved bracket will not locate properly
Order a mounting plate repair kit. Order these by phone.
Ques. I need to use shims for mounting the lower bracket on the inside wall?
Ans. Wood shim blocks are included with the kit. They are the correct size for the right angle bracket. Pre Drill before installing with the screws provided.
Make sure you do not penetrate the outside wall of the RV !
Ques. Why do I need to disconnect the spring when not in use?
Ans. It eliminates the stress load placed on the door from the force of the spring. It will also extend the life of the spring. Store in an upright position with the rod end pointing down.